ELIZABETH CHINONYE NWAMIRO

Conducted comprehensive needs assessments to tailor HMO solutions, significantly increasing customer conversions.

Exceeded monthly sales targets by effectively educating potential clients on health benefits and successfully signing up new accounts.

Maintained detailed CRM records for all outreach, onboarding, and follow-up engagements, ensuring accurate client data.

Built trusted relationships with prospects, strategically positioning the company as a credible health solution partner.

Facilitated an average of 80+ daily outreach activities, achieving an impressive 35% conversion rate for new accounts.

Managed over 100 daily inquiries from High Net-Worth Individuals (HNIs) across diverse digital channels, achieving a 95% resolution rate within SLA and boosting customer satisfaction.

Led a team of digital service representatives and social media agents, reducing query turnaround time by 30% through streamlined workflows and optimized internal routing.

Executed targeted marketing campaigns on Facebook, Instagram, and LinkedIn, increasing lead generation by 45% and reactivating dormant clients, contributing to a 20% sales uplift.

Designed and implemented HNI client segmentation and onboarding flows, including investment eligibility assessments and personalized communication journeys, strengthening client trust and lifetime value.

Developed and implemented content calendars and social media engagement strategies, resulting in a 3x increase in page engagement and a 60% increase in qualified inbound inquiries.

Generated new leads via social media initiatives, consistently achieving 90% of monthly sales targets.

Collaborated with the marketing team to develop compelling promotional materials, enhancing product and service visibility.

Managed end-to-end client onboarding, account opening, and logistics inquiries, ensuring seamless customer experience.

Delivered tailored e-commerce solutions, significantly boosting customer satisfaction and repeat usage.

Developed and executed promotional campaigns, effectively driving product visibility and market reach.

Managed high-volume inbound and outbound client interactions across diverse communication channels, ensuring efficient service delivery.

Achieved a 95% first-contact resolution rate, consistently meeting service KPIs and minimizing escalations.

Expedited resolution of complex complaints by efficiently escalating issues within bank-wide turnaround times (TAT).

Provided expert advisory services and identified cross-selling opportunities, enhancing client value and product adoption.

Maintained accurate customer records and generated comprehensive feedback reports to drive continuous service improvements.

Advised customers on product features, facilitating smooth sales transactions and enhancing the overall purchasing experience.

Cultivated repeat clientele through proactive follow-up and exceptional after-sales service, fostering strong customer relationships.

Resolved customer complaints professionally and efficiently, significantly contributing to enhanced brand loyalty.

Ensured inventory accuracy and optimized product display organization to enhance sales and customer browsing experience.

Expanded the client base by proactively reaching out to new clients through directories and successful referral programs.