About
Highly accomplished Customer Experience Analyst and Sales Professional with over 5 years of experience, specializing in delivering personalized support and achieving aggressive sales targets across fintech, investment, banking, and retail sectors. Proven ability to manage high-volume client interactions (100+ daily) with a 95% first-contact resolution rate, consistently exceeding sales quotas and enhancing customer satisfaction. Adept at leveraging CRM systems, social media strategies, and relationship management to drive lead generation, account reactivation, and significant sales uplift.
Work
Reliance Health
|Telesales Officer
Nigeria
→
Summary
Drove sales and customer acquisition for HMO solutions, conducting needs assessments and building trusted client relationships.
Highlights
Conducted comprehensive needs assessments to tailor HMO solutions, significantly increasing customer conversions.
Exceeded monthly sales targets by effectively educating potential clients on health benefits and successfully signing up new accounts.
Maintained detailed CRM records for all outreach, onboarding, and follow-up engagements, ensuring accurate client data.
Built trusted relationships with prospects, strategically positioning the company as a credible health solution partner.
Facilitated an average of 80+ daily outreach activities, achieving an impressive 35% conversion rate for new accounts.
Chapel Hill Denham
|Customer Experience Officer/Social Media Team Lead
Nigeria
→
Summary
Led customer experience and social media operations for High Net-Worth Individuals, enhancing satisfaction, generating leads, and driving sales.
Highlights
Managed over 100 daily inquiries from High Net-Worth Individuals (HNIs) across diverse digital channels, achieving a 95% resolution rate within SLA and boosting customer satisfaction.
Led a team of digital service representatives and social media agents, reducing query turnaround time by 30% through streamlined workflows and optimized internal routing.
Executed targeted marketing campaigns on Facebook, Instagram, and LinkedIn, increasing lead generation by 45% and reactivating dormant clients, contributing to a 20% sales uplift.
Designed and implemented HNI client segmentation and onboarding flows, including investment eligibility assessments and personalized communication journeys, strengthening client trust and lifetime value.
Developed and implemented content calendars and social media engagement strategies, resulting in a 3x increase in page engagement and a 60% increase in qualified inbound inquiries.
ABC Cargo Express
|E-Commerce Sales Rep
Nigeria
→
Summary
Generated leads, managed client onboarding, and delivered tailored e-commerce solutions to boost customer satisfaction and sales.
Highlights
Generated new leads via social media initiatives, consistently achieving 90% of monthly sales targets.
Collaborated with the marketing team to develop compelling promotional materials, enhancing product and service visibility.
Managed end-to-end client onboarding, account opening, and logistics inquiries, ensuring seamless customer experience.
Delivered tailored e-commerce solutions, significantly boosting customer satisfaction and repeat usage.
Developed and executed promotional campaigns, effectively driving product visibility and market reach.
Union Bank of Nigeria PLC
|Customer Service Officer
Nigeria
→
Summary
Managed client interactions, resolved complex complaints, and provided advisory services to enhance customer satisfaction and service improvement.
Highlights
Managed high-volume inbound and outbound client interactions across diverse communication channels, ensuring efficient service delivery.
Achieved a 95% first-contact resolution rate, consistently meeting service KPIs and minimizing escalations.
Expedited resolution of complex complaints by efficiently escalating issues within bank-wide turnaround times (TAT).
Provided expert advisory services and identified cross-selling opportunities, enhancing client value and product adoption.
Maintained accurate customer records and generated comprehensive feedback reports to drive continuous service improvements.
Gene Bendi Fashion
|Sales/Customer Service Rep
Nigeria
→
Summary
Advised customers on product features, facilitated sales transactions, and built repeat clientele through excellent follow-up and after-sales service.
Highlights
Advised customers on product features, facilitating smooth sales transactions and enhancing the overall purchasing experience.
Cultivated repeat clientele through proactive follow-up and exceptional after-sales service, fostering strong customer relationships.
Resolved customer complaints professionally and efficiently, significantly contributing to enhanced brand loyalty.
Ensured inventory accuracy and optimized product display organization to enhance sales and customer browsing experience.
Expanded the client base by proactively reaching out to new clients through directories and successful referral programs.
Education
Michael Okpara University of Agriculture
→
Bachelor of Science
Food Science & Technology
Languages
English
Certificates
Short Term Rentals and Virtual Assistants Certificate
Professional Ethics and Conduct Certification
Issued By
Chartered Institute of Bankers of Nigeria
Associate member
Issued By
Nigerian Institute of Food Science and Technology (NIFST)
Skills
Customer Relationship Management
CRM Systems, High Net-Worth Client Support, Customer Retention, Account Reactivation, Customer Journey Optimization, Service Level Agreement (SLA) Monitoring.
Sales & Marketing
Sales Strategy, Cross-Selling, Lead Generation, Cold Calling, E-commerce & B2C Sales, Product Knowledge Presentation, Targeted Marketing Campaigns, Social Media Engagement.
Customer Service & Support
Call Center Support, Telecommunication Support, Complaint Resolution, Escalation Handling, Client Onboarding, Inquiry Management.
Communication & Collaboration
Public Speaking, Team Collaboration, Stakeholder Management, Client Relationship Building.
Digital & Analytics
Social Media Management, Content Calendars, Analytics Reporting, Customer Segmentation, Digital Service Workflow.